After you receive the replacement SIM, it may require activation and a short provisioning period before services fully work.
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
Smart New SIM
If your Smart SIM is lost, damaged, or you need an upgrade, you can request a replacement while keeping the same number (subject to verification).
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
Smart New SIM
Step‑by‑step
If your Smart SIM is lost, damaged, or you need an upgrade, you can request a replacement while keeping the same number (subject to verification).
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
Common issues
If your Smart SIM is lost, damaged, or you need an upgrade, you can request a replacement while keeping the same number (subject to verification).
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
smartnewsim.com
Overview
Bring valid ID and any proof of ownership you have (such as the SIM bed, reference details, or recent load history if applicable).
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
smartnewsim.com
Replacement
Bring valid ID and any proof of ownership you have (such as the SIM bed, reference details, or recent load history if applicable).
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
Replacement
Replacement
After you receive the replacement SIM, it may require activation and a short provisioning period before services fully work.
Can you keep the same number? Many replacements are processed as same‑number replacements after identity checks.
Smart SIM Replacement (Same Number) – Lost SIM, Upgrade & Transfer
Replacement
What if the number is inactive? Policies vary; act quickly if a SIM is lost to protect your account.
